Privacy Policy

1. Information We Collect

Personal Information

When you book our services or contact us, we may collect:

• Full name and contact details (phone number, email address)
• Billing and payment information
• Physical address for service delivery
• Driver's license information (for self-drive services)
• Service preferences and special requirements
• Communication records and correspondence

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

2. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery

• Processing and fulfilling your service bookings
• Coordinating vehicle delivery and collection
• Communicating about your reservation
• Providing customer support and assistance

Legal and Compliance

• Meeting insurance and regulatory requirements
• Verifying identity and driver qualifications
• Processing payments and maintaining financial records
• Complying with Land Transport Authority regulations

Business Operations

• Improving our services and customer experience
• Analyzing usage patterns and preferences
• Sending service updates and important notifications
• Detecting and preventing fraud

3. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: We must process your data to comply with Singapore laws and regulations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention and service improvement

4. Data Sharing and Disclosure

We may share your personal information with:

Service Providers

• Payment processors for transaction handling
• Insurance providers for coverage purposes
• Vehicle maintenance and service partners
• IT service providers for system support

Legal Requirements

We may disclose your information when required by:

• Singapore courts or law enforcement agencies
• Land Transport Authority or other regulatory bodies
• Legal proceedings or investigations
• Protection of our rights and property

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection
• Confidentiality agreements with service providers
• Access controls and authentication procedures

6. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typical retention periods:

• Booking and service records: 7 years (accounting and tax requirements)
• Marketing communications: Until you withdraw consent
• Website analytics: 24 months
• CCTV footage (if applicable): 30 days

7. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw your consent for data processing (where consent is the legal basis)
• Data Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your choices and settings

For detailed information about our use of cookies, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an active booking
• Post a notice on our website
• Obtain fresh consent where required by law

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg